Returns & Refunds

At quad-x.com we want you to be delighted every time you shop with us. Occasionally though, we know you may want to cancel an order or return items.

All returns will be inspected upon arrival and we will only refund you for the goods if they are in their original condition and are unused.  We will refund to you the price you paid for the goods but not the carriage cost.  Orders for goods that are made to your specification cannot be cancelled or refunded.   

You are entitled  to cancel your order/return your goods beginning from the date you placed your order and ending 7 working days after you received the goods. Certain goods are exempt from this, including special order or bespoke items ordered. As a manufacturer we operate a just-in time manufacturing principle and so much of the Quad-X range is in effect produced to each customer’s requirements.

Products which do apply to the 7 day return principle include helmets and other rider wear and tyres and rims. If for any reason you are unhappy with your purchase, you can cancel the order/return it to us unused and in its original condition within 7 working days of the day after the date the item was delivered. We regret that this does not apply to products which are produced to your requirements.

If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.

If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible.

If you have received the goods at the time of cancellation of the contract the goods must be returned to us as soon as possible.  We will refund to you the price you paid for the goods but not the carriage cost.

To cancel your purchase within seven days, please go to returns & refunds at the bottom of the screen click on “product returns” and print out a personalised return label for your item, giving the reason for the return. Please package the relevant item(s) securely and send it to us using the personalised return label so that we receive it within seven working days of the day after the date that the item was delivered to you.  

All returns will be inspected upon arrival and we will only refund you for the goods if they are in there original condition and are unused.

Please note that we cannot accept returns if you deliver them to us by hand. For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If you are unable to send items back we may be able to arrange for collection of the item from your residence at your cost. Please ensure items are suitably packed. Items delivered on a pallet will need to be palletized when collected. Return packaging is the responsibility of the customer. Where collection is arranged by Quad-X, the responsibility for making goods available for collection remains with the customer. We will endeavour to notify of the day of collection, however we cannot guarantee a specific time. Where collection has been arranged and fails due to the goods not being made available the cost of the aborted collection will be deducted from any refund given.

When returning any petrol powered product all oil and petrol MUST be drained from the engine before you release the goods to a carrier. This is for the safety of the carrier firm.

Click here to download the returns form